Returns & Exchanges
At Strawberry Fields Farm Shop, we strive for the highest quality in every harvest; however, due to the perishable nature of our fresh produce and artisanal food items, we offer a specialized return process to ensure complete customer satisfaction.
Inspect Your Order
Please check your farm-fresh items immediately upon delivery or collection to ensure everything meets our quality standards.
Contact Our Team
If any item is damaged or unsatisfactory, email us within 24 hours with your order number and a photograph of the product in question.
Verification Process
Our quality control team will review your claim and, if approved, will offer a choice of a full refund or a replacement in your next delivery.
Receive Your Refund
Approved refunds for perishable goods are processed within 3-5 business days directly back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing